Access For Sight Impaired ConsumersAccess For Sight Impaired ConsumersFollowing the initial introduction of audio-equipped automated teller machines (audio ATM's), Access for Sight-impaired Consumers has been working closely with the Royal Bank Financial Group, the Canadian Imperial Bank of Commerce (CIBC) and several BC-based credit unions in addressing consumer requests for installations in their communities. We continually follow up with other charter banks and credit unions to ensure that they introduce this accessible technology to their customers too. We anticipate that we will have more to report on this initiative later this year.
With permission from the Royal Bank Financial Group, the Canadian Imperial Bank of Commerce and Coast Capital Savings Credit Union, we are pleased to make available to you a complete listing of each banks' audio ATM locations as of the date displayed at the bottom of this page. We are updating this list constantly.
Each list is sorted alphabetically by province/territory, city and specific location. This format should assist you in quickly locating the audio ATM nearest you.
For those who have not yet had the opportunity to access an audio ATM, we invite you to click on RBC Audio ATM Introduction (Audio File) to listen to a brief audio orientation (Duration: 00:06.51 minutes), provided by the Royal Bank. Unfortunately a similar audio introduction is not available from CIBC, however we believe the one we've included from the Royal Bank will provide an excellent overview, regardless of which ATM you use.
Most financial institutions today subscribe to the Interac network. Therefore, a TD Canada Trust customer, for example, can access a CIBC ATM, a Royal Bank ATM plus many others. Please note, however, that using an ATM machine that belongs to any other financial institution other than the one that you normally bank with will result in an additional service charge levied against your account - usually in the range of $1.50 to $3.00 per withdrawal. To access an audio ATM terminal, you simply need a bank/ATM card and a single earphone or stereo headset equipped with a 3.5 millimeter plug, which is the same size found on most "Walkman" or "Discman" headsets.
Very soon, we hope to offer a similar listing of audio ATM locations for the other chartered banks and credit unions. This will be posted as soon as it is made available to us. In the interim, if we can assist you by facilitating the installation of an audio ATM in your area, please contact us with the particulars of your banking location. Furthermore, if you are banking with a different financial institution and using a Royal Bank or CIBC audio ATM because your own financial institution does not offer such accessible technology, we would be pleased to counsel you on how to get the additional service charge waived by your bank. Simply contact us by e-mail and we would be pleased to respond to your inquiry.